Change your GroupMap subscription plan
1. Log into your GroupMap account and click on your profile icon (top right).
2. Select Account settings.
3. Within settings, select Plan.
4. Select Change plan.
5. Select your new plan. If you have switched from a trial plan to a paid plan, you may be prompted to enter your credit card details.
6. When ready, click Save changes.
Notes:
- If you are upgrading your plan (e.g. from Basic to Professional), your new plan will take effect immediately and your credit card will be charged.
- If you are downgrading your plan (e.g. from Professional to Basic), your new plan will take effect at the end of your current billing period, and your credit card will not be charged until then.
- Atlas, GroupMap’s AI co-facilitator, and AI Group Suggestions are included in the Professional and Enterprise plans, not Basic. See Atlas.
- To change to a Custom plan, please Contact us.
If your plan change doesn't go through
Unable to complete action at this time - please try again later
Our payment provider couldn't complete the payment. Try again later, or try a different card. If it keeps happening, contact us at info@groupmap.com and we can look into it or arrange another way to pay.
Your bank has declined to authorize the transaction
Contact your bank, or try a card from a different bank. See also Updating credit card or payment details / Failed payments.
Cannot update subscription
Invoiced and Enterprise plans can't be changed in the app. Contact us at info@groupmap.com to change your plan.