Troubleshooting - delayed/missing emails
Despite our best efforts, sometimes emails sent by the GroupMap application can be blocked or delayed by recipient email providers. This generally occurs if a large number of invites have been sent to emails from a single email domain within a short timeframe, or if a large number of participants have joined a map using and have emails from the same domain.
In these cases, some corporate email servers will take a cautious approach and block or delay the incoming emails from GroupMap.
Recommended actions
We recommend you contact GroupMap support (info@groupmap.com) to verify that the emails were delivered as expected (to confirm the problem isn't somewhere else). Please list some of the email addresses that should have received emails when you contact us.
If they were sent but were still delayed or not received, then you may need to contact your IT support team and ask them to allow incoming emails from the GroupMap application.
Whitelisting GroupMap emails
GroupMap emails are sent from info@groupmap.com and no-reply@groupmap.com; from IP address 168.245.35.88.
How to Whitelist IP addresses in Google Apps
https://support.google.com/a/answer/60751
Links blocked by Microsoft Safe Links
Some organizations use Microsoft Defender Safe Links, which checks links in emails before they open. If a link in a GroupMap email is blocked or shows a warning, ask your IT team to allow links to these addresses:
- join.groupmap.com
- maps.groupmap.com
- login.groupmap.com
If your organization uses our EU environment, the addresses end in .eu.groupmap.com instead. See GroupMap hosting regions.
In the meantime, participants can still join with the map ID. See Join a map by map ID.