Updating credit card or payment details/ Failed payments
You can update the credit card details associated with your GroupMap subscription at any time via your account settings.
To update your card details
- Log into your GroupMap account at https://maps.groupmap.com/
Click on your avatar (top right). Select ACCOUNT.
- Under ACCOUNT, choose BILLING.
- Under BILLING, select UPDATE CREDIT CARD. From here you will be able to update the card details associated with your GroupMap account.
Failed payments
If a payment fails due to insufficient funds or blocked accounts , GroupMap will automatically retry the transaction at least three times over the course of a week.
If these attempts remain unsuccessful:
- Your access to subscription features may be restricted.
- You will need to log in to your GroupMap account, update your credit card details, and manually re-subscribe to your desired plan to restore full access.
We recommend checking your billing email for any notifications if payment issues arise.